General Terms and Conditions

1. Scope

1.1 These General Terms and Conditions (GTC) apply to all contracts for the use of pitches, rental accommodation (e.g. apartments, rooms, chalets), other facilities and services of Campsite Kur-Camping Max 1, Falkenstraße 12, 94072 Bad Füssing (hereinafter referred to as the “campsite”) with its guests (hereinafter referred to as the “guest”).

1.2 By making a booking or using the campsite’s services, the guest accepts these GTC.

1.3 Any terms and conditions of the guest that conflict with or deviate from these GTC shall not be recognised unless the campsite has expressly agreed to their validity in writing.

2. Conclusion of Contract and Booking

2.1 The presentation of pitches, rental accommodation and other services on the website, in brochures or similar materials does not constitute a binding offer by the campsite.

2.2 Bookings may be made verbally, by telephone, in writing, by email or through online booking portals. By making a booking, the guest makes a binding offer to conclude a contract.

2.3 The contract is concluded upon the campsite’s written or electronic booking confirmation (reservation confirmation) to the guest.

2.4 The campsite is not a tour operator within the meaning of the law, and therefore no travel contract is concluded. For all campsite offers, the accommodation service constitutes the essential main part of the offer; any additional services are of subordinate importance only.

2.5 During certain periods, bookings for pitches may only be accepted if they meet a minimum stay requirement.

2.6 For online bookings, the contract is generally concluded by confirmation of the booking on the website or by email.

2.7 The guest is hereby expressly informed, in accordance with Article 246a (3) EGBGB, that pursuant to Section 312g (2) No. 9 BGB, there is no right of withdrawal for contracts concluded through online bookings.

2.8 Additional agreements and special requests by the guest are binding only if confirmed in writing by the campsite.

2.9 The campsite reserves the right to make equivalent changes to bookings if this appears necessary for special reasons. This right includes, for example, changing the allocated pitch or rental accommodation. There is no entitlement to a reduction in the total price. Should only a higher-category pitch or rental accommodation be available, the guest is entitled to a reduction in the total price equal to the relevant price difference.

3. Prices and Payment Terms

3.1 The prices valid at the time of booking, as shown in the campsite price list, on the website or in the reservation confirmation, shall apply.

3.2 Prices are in euros and include the applicable statutory VAT. In the event of changes to the relevant VAT rates, and if the service has not yet been provided, the campsite shall exercise its right to compensation in the amount of the additional VAT burden resulting from the change in legislation. Visitor tax, other local charges and services whose amount can only be calculated at the time of departure (e.g. electricity consumption) are not included in the price unless otherwise stated and will be charged separately.

3.3 The campsite reserves the right to change prices if statutory VAT or other government charges change, if consumption and procurement costs change, if an adjustment to changed market conditions becomes necessary, or if the services offered are changed. The changed prices shall be communicated to the guest in writing and, in the event of a price increase, the guest shall be granted a special right of termination for cancellation free of charge.

3.4 Unless otherwise agreed, payment is due on departure in cash or by domestic EC card. Credit cards cannot be accepted. Bank branches with EC cash machines are located not far from the campsite. Payment for online bookings can also be made electronically via PayPal.

3.5 Discounts for members of organisations (e.g. camping clubs) shall only be granted if a contract exists between the campsite and the relevant organisation. Entitlement to the relevant discount must be proven by presenting a valid membership card at check-in. Discounts cannot be granted retrospectively or combined.

3.6 Campsite vouchers are not assigned to any specific bookable service. Irrespective of the wording chosen when creating the voucher, they are valid solely for a fixed monetary value.

3.7 Use of the campsite’s thermal pool and sauna area is included in the price of pitches and rental accommodation. Unless otherwise agreed, users of pitches and rental accommodation on the grounds of the former “Kurcamping Fuchs” campsite, Falkenstraße 14, 94072 Bad Füssing, are not entitled to use the thermal pool and sauna area. The campsite alone and at its own discretion decides on opening hours and access requirements within the framework of the established site and bathing rules.

4. Deposits

4.1 Unless otherwise agreed, the guest must pay a deposit towards the calculated total price.

4.2 When booking without making use of the cancellation protection we offer, the deposit is 50% of the calculated total price.

4.3 We offer cancellation protection for an additional charge of 10% of the calculated total price. If cancellation protection is taken out, this additional charge is due as a deposit and will not be offset against the total price.

4.4 The deposit is payable immediately using one of the payment methods we offer for this purpose (e.g. bank transfer, PayPal). The remaining payment is due on departure. Payment terms are set out in the booking confirmation.

4.5 Bookings become binding only once the agreed deposit has been received in the campsite’s account.

4.6 Deposits paid, with the exception of cancellation protection in accordance with section 4.3, shall be offset 100% against the total price in the event of an actual stay.

4.7 The refund of deposits in the event of cancellation or non-arrival is governed by section 6 of these GTC.

5. Arrival and Departure

5.1 Unless otherwise agreed, booked pitches are available from 11:00 on the day of arrival (check-in), and rental accommodation from 15:00.

5.2 In the event of late arrival, the guest must inform the campsite in good time. Otherwise, the campsite reserves the right to allocate the pitch or rental accommodation elsewhere.

5.3 Pitches must be vacated by 11:00 on the day of departure (check-out), and rental accommodation (rooms/apartments) by 10:00.

5.4 Later departures (late check-out) than those stated in section 5.3 are subject to a charge and must be expressly agreed with the campsite. For departure by 15:00, additional person charges are due. For departure after 15:00, an additional pitch fee, person charges and the environmental and energy levy are due.

5.5 In the event of early departure, the pitch fee or price for the rental accommodation remains payable in full. There is no entitlement to a refund of the price.

6. Cancellation Terms

6.1 Cancellations must be made in writing or by email.

6.2 In the event of cancellation, the following cancellation charges apply unless different terms have been agreed in the booking confirmation:

6.2.1 Pitches:
Cancellation up to 8 days before arrival: 0% of the pitch and person charges + € 20,00 processing fee
Cancellation less than 8 days before arrival: 80% of the pitch and person charges

6.2.2 Winter pitches: Deposits paid shall be retained in full as a processing fee.

6.2.3 Rental accommodation:
Cancellation up to 15 days before arrival: 0% of the overnight stay price
Cancellation 4–14 days before arrival: 80% of the overnight stay price
Cancellation less than 4 days before arrival: 80% of the overnight stay price + 20% processing fee

6.2.4 Online Bookings

In the event of cancellation or non-arrival, deposits paid for contracts for pitches and rental accommodation concluded through online bookings shall be retained in full as a processing fee.

6.3 The campsite recommends taking out travel cancellation insurance or cancellation protection.

7. Guest Obligations

7.1 The guest is obliged to treat the allocated pitch or rental accommodation and the campsite’s shared facilities with care and to comply with the campsite’s site rules. An extract from the site rules is included in the arrival brochure handed out at check-in at reception; the full wording is displayed at reception and can also be viewed on the campsite website.

7.2 In the event of serious breaches of the site rules, the campsite has the right to terminate the contract without notice (removal from the site). In this case, the guest is obliged to leave the site immediately. In this case, the guest has no entitlement to a proportional refund of the total price.

7.3 The guest is obliged to register themselves, their fellow travellers and any pets brought along on arrival, and to deregister them on departure.

7.4 The guest is responsible for damage caused by themselves or their visitors.

7.5 Tents, caravans or similar may only be set up on the allocated pitches.

7.6 Open fires are generally prohibited on the campsite unless designated and approved fire pits are available. Barbecuing is permitted only with suitable equipment and in compliance with safety regulations.

7.7 Waste may only be disposed of in the designated containers. Waste separation must be observed.

7.8 The quiet period at midday from 13:00–15:00 and night-time quiet period from 22:30–06:30 must be observed. Noise that disturbs others must be avoided.

7.9 Pets are generally permitted on the campsite but must be registered in advance. The guest is responsible for their animal’s behaviour and must ensure that other guests are not disturbed. Dogs must be kept on a lead throughout the site.

7.10 Use of the sanitary facilities is at the user’s own risk. Parents are liable for their children.

8. Campsite Liability

8.1 The campsite shall be liable for damage resulting from an intentional or grossly negligent breach of duty by the campsite, its legal representatives or agents.

8.2 The campsite shall be liable for damage caused by ordinary negligence only in the event of a breach of essential contractual obligations, the fulfilment of which is necessary for the proper performance of the contract and on whose observance the guest may regularly rely (cardinal obligations). In this case, liability is limited to foreseeable damage typical of the contract.

8.3 Liability for damage or restrictions to our offer caused by force majeure, closure of individual facilities or other circumstances for which the campsite is not responsible (e.g. pandemics, official orders, natural events, power failures, strikes) is excluded. There is no entitlement to a reduction in the travel price.

8.4 The campsite is not liable for valuables left by the guest on the site or in rental accommodation.

8.5 Participation in leisure activities and use of the campsite facilities are at the user’s own risk.

9. Site Traffic Safety

9.1 The campsite accepts no liability for accidents, damage or injuries caused by weather-related conditions such as black ice, snow, rain or storms, unless these are attributable to intentional or grossly negligent conduct by the campsite or its agents.

9.2 Users of the campsite are required to take responsibility for their own safety and to take weather conditions into account accordingly.

9.3 The campsite points out that, despite regular inspection and maintenance of paths, complete elimination of hazards cannot be guaranteed, particularly in the event of sudden black ice.

9.4 The campsite accepts no liability for damage or accidents caused by vehicle drivers being dazzled by sunlight or a low sun. It is the driver’s responsibility to adapt speed and driving behaviour to visibility conditions and to take suitable measures to improve visibility.

10. Wi-Fi

10.1 The campsite provides the guest with a Wi-Fi network free of charge, voluntarily and not as part of the contractually agreed service. Signal quality and transmission speed of the Wi-Fi network may be subject to fluctuations and disruptions. The campsite does not guarantee unrestricted availability or a minimum speed.

10.2 Use of the Wi-Fi network is logged anonymously and stored for at least six months. No personal content is monitored or stored.

10.3 Use of the Wi-Fi network is at the user’s own risk. Guests logged into the Wi-Fi network are liable for all activities and damage to other computer systems resulting from their use.

10.4 The guest undertakes not to unlawfully download copyright-protected content via the Wi-Fi network or make it available to third parties.

11. Data Protection

The collection, processing and use of the guest’s personal data is carried out in accordance with the applicable data protection provisions. The privacy policy can be viewed on the campsite website.

12. Miscellaneous

12.1 The guest acknowledges that parts of the site are under video surveillance in several areas for the safety of camping guests, protection against theft and vandalism, monitoring access authorisations and exercising house rights. This constitutes a legitimate interest within the meaning of Section 6 DSGVO.

12.2 In accordance with Section 4 BDSG, the campsite indicates video surveillance by means of clearly visible signs. These provide information on the purpose of the measure and the contact details of the responsible party.

12.3 In accordance with Section 6b DSGVO, video recordings are stored temporarily for evaluation and automatically deleted after 72 hours, unless an incident is identified that justifies longer storage.

12.4 Data is only passed on to third parties where necessary for the purpose of evaluation and criminal prosecution, to the police, public prosecutor’s office and courts.

12.5 The campsite has the right to take photographs and videos for marketing purposes. If the guest does not agree to recordings in which persons or property belonging to the guest can be recognised, they must inform reception immediately after arrival.

12.6 The guest may have letters and parcels sent to the campsite. The guest agrees that incoming items may be placed for collection in publicly accessible and visible mailboxes. The campsite accepts no liability for loss of or damage to items received and placed for collection.

13. Final Provisions

13.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

13.2 The place of jurisdiction for all disputes arising from or in connection with this contract is Bad Füssing, provided that the guest is a merchant, a legal entity under public law, a special fund under public law, or has no general place of jurisdiction in Germany.

13.3 Should individual provisions of these GTC be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a provision that comes closest to the economic purpose of the invalid or unenforceable provision.

13.4 The campsite reserves the right to amend these GTC at any time. The currently valid version is displayed at reception and can be viewed on the campsite website.